Our Guarantee
What we stand behind, in writing
We are a family run shop in Garden Grove, and our name is on every box that leaves here. So here is exactly what we stand behind, in plain language, with the numbers we actually hold ourselves to. No small print you have to hunt for.
- Proof before every print
- 5 to 7 business day turnaround
- 7 day defect window
- Reprint or refund, your call
- No minimums
The short version
Five promises we make on every order.
The details
The questions customers actually ask, answered straight.
Tell us within 7 days of delivery and send a photo. If we printed it wrong, printed the wrong art, or the print fails, we reprint it or refund it. Your choice.
An approved proof is final, so please read it carefully, including spelling and sizes. If a mistake slips through on your side we will always help you fix it, usually at cost, but it is not covered as a defect.
No, and no honest shop does on garments. Ink behaves differently on different fabrics and colors. We match as closely as the process allows and we tell you up front when a color will shift.
Within half an inch. Garments are sewn by hand and stretch on the press, so a half inch tolerance is the industry standard. If a piece is outside that, it is a defect and we replace it.
On larger runs up to 2% of garments can be lost to press issues. We account for it when we plan your order. If it affects your count we tell you before you pick up, and we make it right.
Standard production is 5 to 7 business days from the moment you approve your proof, and rush options are 3 to 5 business days or 24 to 72 hours. If we are going to miss your date, you hear it from us first, not after the deadline.
Questions about any of this? Call (714) 766-4601 or email Sales@PrintingNeedle.com and ask. We would rather answer now than argue later.
I was in a total crunch. I already had the shirt and design, but needed it printed last minute and these guys came through. They did such an incredible job and were able to complete my small order of 1 shirt the same day.
The Printing Needle is a great place for embroidery orders, and they will accept any order no matter how small. Efficient, friendly, and professional service. My order turned out great.
The business did an amazing job fixing the low-res images that I provided and designing the apparel according to my requests.
